Location

Our suppliers use two UK datacentre facilities, one in Fareham, South Hampshire, and the other in Reading, Berkshire. Both have state-of-the-art facilities, top-quality connectivity and are manned 24/7 with skilled personnel. Having two sites allows literally bomb-proof disaster resilient systems, and allows costs to be lower than London-based organisations.

Network connectivity

Both data centres have at least three dedicated gigabit fibre uplinks which take diverse routes via road and railways to a central London-based multi-point gigabit ring. From there the connections are peered with all the major UK backbones.

Internal to the datacentres, we ensure that there is no single point of failure up until the connection reaches your server. To do this we double-up on equipment such as routers, switches and firewalls in a mirrored configuration with a heart-beat monitor between the two sets.

Network diagram

Power

As well as short-term Uninterruptible Power Systems (UPS) systems there are multiple diesel generators at both sites, with a minimum of 96 hours fuel on-site, giving you total protection you from power failures.

Hardware

We use high-quality & hardware in order to minimise the risk of failure. Most of our dedicated servers also use RAID(1), providing additional resilience against disk failures. We also keep hot-standby equipment on-site so that even in the most catastrophic server failure event we can simply swap the disks into a new, identical chassis.

Security

There is a 24/7 on-site security presence with 24/7 internal CC-TV monitoring. In addition there are comprehensive security procedures including proximity access control and a hi-tech weigh-in weigh-out entry system. Only authorised personnel even have access to the servers.

Fire

The data centres are equipped with the fire detection systems and halon-gas fire suppression systems.

Maintenance

All critical systems, such as UPS, generators and backup network links are tested on a regular basis to ensure that they are ready in the event of a real failure.

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