CMS Software Management
If your website runs on a Content Management System, e-commerce system or other software (examples are WordPress, Drupal, Joomla and Magento), that software needs to be kept up to date, to ensure that security vulnerabilities get fixed, new features are added and bugs get squashed. It makes very good business sense to keep your website up to date - the cost of a website being hacked can be huge. Unfortunately, keeping your site's software up to date is usually more complicated than updating the software on your smartphone or home computer.
In some cases, updates to your CMS or e-Commerce package require technical skill and careful reading of release notes.
Your site does not necessarily need to be hosted with us - we can update a wide range of sites - although some updates mean that older hosting plans become incompatible.
How much does this cost?
The cost per week or month depends primarily on which software you have in place, how many add-on modules are installed and whether any code has been modified from the off-the-shelf versions, as well as whether you need a fixed time window or notice for updates. As an example, a WordPress website with a small number of modules and no code-modifications, with an agreed time window for updates to be carried out and notice for any updates outside of that period, would cost around £15+VAT (£18 inc UK VAT) per week to keep updated.
Get started with CMS Software Management
Some important terms
Updates to your CMS software are carried out within the major release range of the core software and add-on modules under which your site currently runs. This is because your template / theme and other components may not be compatible with new major releases. Upgrades to new major releases may be available, at an additional charge.
Some CMSs, e-commerce software and add-on modules require you to make payment to the software author in order to receive software updates. We'll need you to do this if we are to update those software elements for you.
Updates are carried out to freely available and regularly updated modules only, not any custom, bespoke or abandoned modules.
Additional hours charged at our standard professional rate.
Software Update services that are for sites where the CMS software has modifications, are for sites where the CMS has had a number of minor amendments to core code or freely available, off-the-shelf add-on modules that are listed on the CMS software's official add-on module list. Service rates are likely to be higher where the site software has been significantly or heavily customised, especially where custom modules have been introduced. We offer separate packages for this type of site - please contact us for details.
If your website's software has not been updated in a long time when we start providing software update services for you, there may be a one-off charge for the additional work to get your website's software to a point where we can provide regular updates.
Please note that you may be required to meet the costs of obtaining licences for various scripts, software packages and/or updates for your site.
If your website is hosted elsewhere, we are in part reliant on the co-operation of you and your existing domain / hosting provider and we ask that you do everything you can to help facilitiate this. We aim to take backups of your website and underlying database before carrying out significant software updates so please ensure that if your site is hosted elsewhere, facilities are available to make and restore backups. You should aim to take regular backups yourself. Technical work can be unpredictable in terms of results depending on a number of factors such as customisations and the ability of different software modules to work with each other. We reserve the right to refuse any order in whole or in part and this includes (but is not limited to) if we are unable to work with your website and/or hosting provider. Your site will usually need to be suspended (e.g. 'under maintenance' will be shown to site visitors, who will not be able to access anything) while work takes place.
All use of Enbecom Ltd products and services is subject to Enbecom Ltd's terms and conditions, available at www.enbecom.net.
A continuous payment authority must be in place whilst pay weekly or monthly services are being used (unless explicitly agreed otherwise by us in writing). The prices that we are able to offer you for pay weekly or monthly services do not allow for the administration and chasing of irregular or unpaid payments - they must be made on time, every time. If payment is not made on time for ANY reason or if a continuous payment authority is cancelled without a new one being set up within 24 hours, 14 days' notice will be given before all services are cancelled without penalty or liability to Enbecom (the notice period starts from when the payment was originally due as it is your responsibility to make payment on time). Many of our services have a minimum term, e.g. 12 months. Failure to make payment on time (i.e. twice) or cancellation of your service within the minimum term will mean that all payments for the minimum term will immediately become due. Once the minimum term is paid for, services will be provided, for the period paid for.